Cerro de la Plata, 4 28007 Madrid, Spain. Mon - Fri from 08 at 14 h.
+34 902 50 78 50 from 07 to 21 h
+34 914 06 88 10 from 07 to 21 h
We make several channels available to you to ensure we're always as close as possible
You can use this link to file complaints and claims regarding our services
Do you have any doubts about any of our services? Ask us here for anything you need
Perhaps you would also like to praise our service. If you do, you can do so here
Post your suggestions or any improvement ideas here
The purpose of our mobile passenger assistance device is to help EMT users in the street, at bus stops and transport interchangers resolve any doubts they might have, provide information and notify them of any incidents that may affect the service (route diversions and changes; temporary closure of bus stops; any type of alteration made to the service)
The staff who provide this service (in their distinctive green jackets) are also there to provide information on board our buses to dispel any doubts or answer any questions you might have regarding EMT’s routes and timetables or any other matter related with our service
>> Informative chats about EMT at schools, old people’s day centres and centres for the disabled adapted to the needs of each demographic group.
>> Accompanying members of these demographic groups on our buses on their journeys around Madrid. Request this service by filling out and submitting the form below (subject to availability of resources).
>> Organising visits to EMT’s installations and facilities.
>>Have you heard about the Smart Madrid service? Scan the QR code displayed at our bus stops with your mobile phone and get instant information about our bus network
>>Do you need to get to the airport? Do you want to get from Barajas to the centre of Madrid? Find the quickest, easiest and cheapest way here
>> Download our App to have everything you need to know about EMT on your mobile device
This map shows you just how easy it is to get to Madrid’s main museums and monuments by bus
2015 Empresa Municipal de Transportes de Madrid, S. A.