Lost property
We make several channels available to you to ensure we're always as close as possible
Through this link you can send suggestions, complaints and claims.
Maybe you’d also like to send us a consultation or an appreciation? If so, you can do it here.
Cerro de la Plata, 4 28007 Madrid. Mo.- Fr. from 08 to 21 h. Saturday from 9h. to 19h
900 878 331(free) - 914 068 810 24 hours from Monday to Sunday
Contact with us
The purpose of our mobile passenger assistance device is to help EMT users in the street, at bus stops and transport interchangers resolve any doubts they might have, provide information and notify them of any incidents that may affect the service (route diversions and changes; temporary closure of bus stops; any type of alteration made to the service) The staff who provide this service (in their distinctive green jackets) are also there to provide information on board our buses to dispel any doubts or answer any questions you might have regarding EMT’s routes and timetables or any other matter related with our service
>> Informative chats about EMT at schools, old people’s day centres and centres for the disabled adapted to the needs of each demographic group. >> Accompanying members of these demographic groups on our buses on their journeys around Madrid. Request this service by filling out and submitting the form below (subject to availability of resources). >> Organising visits to EMT’s installations and facilities.